Frequently Asked Questions

Take a look at our most common questions

What makes your trips special?

The level of service is what we pride ourselves on. It's the perfect trip to take at the beginning of your vacation to discover which locations you'd like to explore during your stay — or at the end to revisit your favorite spots.

Will I get seasick?

Our catamarans are very stable boats. If the seas are rough, we will adjust the route to make your day as comfortable as possible. If you tend to get motion sickness, we recommend taking medication the night before rather than the morning of, and eating a light breakfast.

What happens if the weather is bad?

Tours operate rain or shine. If conditions are unsafe, we will adjust the route to ensure the best and safest experience for our guests. If Eagle Tours cancels your tour due to weather, you will receive a full refund.

What days do you operate?

We run tours every day except Sundays.

How long is the trip?

Tour durations vary by experience:

  • Tropical Sailing, Beach & Snorkel Tour — 6 hours, 10am to 4pm
  • Eco Friendly Tour Around the Island & Ultimate Prickly Pear Anguilla Experience — 8 hours, 9am to 5pm
  • A Day in St. Barth's — Full day by ferry, 9:30am to 6:30pm

For all other tours, please check the individual tour page for accurate departure times and duration.

What time do we meet?

Depending on your resort, pickup times range from 7:30am to 9:30am. If you are driving or coming from a cruise ship, check in is 30 minutes before the tour start time.

Is transfer from my hotel included?

Round-trip bus transfer is included on most tours when booked directly with Eagle Tours. However, transfers are not included for the Champagne Sunset Tour or the Snorkel & Coastal Cruise.

Where are we located?

If you're driving, we are located at Bobby's Marina in Philipsburg — our office is right next to the gazebo, and parking is $2/hour. If you're coming from the cruise ship pier, we are about 10–12 minutes on foot. View location on Google Maps.

Do I need to book in advance?

Yes — the sooner the better! Our boats have limited capacity and fill up quickly.

What should we bring?

Bathing suit, towel, sunscreen, and anything you'd bring for a beach day. No need to bring snorkeling gear — we have it on board.

Do we need to bring our passports?

Passports are required for the following tours:

  • Ultimate Prickly Pear Anguilla Experience
  • A Day in St. Barth's

Please make sure all members of your party have a valid passport before booking these tours.

Is there shade on the boats?

Yes, we have plenty of shade and comfortable seating throughout. Our boats are also equipped with restrooms and a fresh water shower on board for your convenience.

Is WiFi available on board?

WiFi is not available on board — so sit back, unplug, and enjoy the Caribbean!

Do you have snorkeling gear on board?

Yes! We carry all sizes, plus flotation devices.

Is lunch included?

Yes, lunch is included on all full day tours. Our full day tours feature a Caribbean BBQ served buffet style, including BBQ ribs and chicken, island rice, potato salad, gouda cheese, and fresh French baguette. Please note lunch is not included on the St. Barth's tour.

Do I need to pay for drinks on board?

No — we offer a full open bar all day, including beer, rum punch, vodka and gin mixes, juices, sodas, and water. Please note lunch is not included on the St. Barth's tour.

Do you serve snacks on board?

Yes! After the first stop, our hostess serves freshly made French baguette sandwiches with your choice of turkey ham and cheese, or tuna with lettuce and tomato. Please note snacks are not included on the St. Barth's tour.

Do you cater to vegetarians or vegans?

Absolutely. Just let us know at the time of booking and we'll make sure you're taken care of.

Is it safe to bring children?

Yes! Our crew is trained to look after guests of all ages and will happily assist with children on board. Life jackets are available for kids. Little ones especially love the swimming, jumping off the boat — and often the ocean breeze puts the smallest guests right to sleep between stops!

What is the pricing for children?

Children aged 0–3 tour completely free. Children aged 4–12 are eligible for our children's pricing. Please check our booking page or contact us directly for current rates. Children do have to pay Port fees.

Are there any health or physical requirements?

Guests should be in good general health and able to board and exit the boat safely, including climbing the boat ladder from the water. Please note our boats are not wheelchair accessible. There is a weight limit of 250 lbs. If you have a medical condition that may affect your participation, we recommend consulting your doctor before booking. Please notify us of any special requirements at the time of booking so we can do our best to accommodate you.

Can I come if I don't know how to swim?

Of course! Just let the captain know so the crew can take extra care of you. We're very used to it and will make sure you're comfortable.

Can non-swimmers snorkel?

For safety reasons, we recommend against snorkeling if you can't swim. However, near the beach you're welcome to try the equipment in shallow water. We also have noodles and snorkeling vests available.

Can I book a private charter for a special event?

Absolutely! We offer private charters for birthdays, anniversaries, corporate events, weddings, and more. Contact us directly and we'll work with you to create a customized experience.

What is the maximum group size?

Group size varies by boat. Please contact us with your group size and we'll match you with the right vessel and tour.

Are there any additional fees?

Please note that port fees are payable in cash at check-in for the following tours:

  • Ultimate Prickly Pear Anguilla Experience — $25 per person
  • A Day in St. Barth's — $15 per person

These fees are not included in the tour price and must be paid on the day of departure.

What form of payment do you accept?

We accept cash (USD and Euros). We also accept Visa and Mastercard with a 5% credit card handling fee.

What is a standard gratuity?

As in any service industry, 10–20% of the total cost is customary. It is entirely at your discretion and always appreciated by the crew.

Do I need to bring extra cash?

If you'd like to tip the crew, a little cash goes a long way.

What if I'm late and miss my shuttle?

We won't cover taxi costs, but if you let us know you're on your way we'll do our best to wait for you.

CANCELLATION POLICY — GROUP TOURS

We offer free cancellation up to 24 hours before your tour departure. No-shows are non-refundable. If you booked through an activity desk, their cancellation policy applies.

If Eagle Tours cancels your tour for any reason, you will receive a full refund.

CANCELLATION POLICY — PRIVATE CHARTERS

7 days or more before departure: Customers who cancel 7 or more days before the departure date will receive a 50% refund.

Less than 7 days before departure: No refund will be provided for cancellations made within 7 days of departure.

Weather cancellations: If Eagle Tours cancels your charter due to weather conditions, you will receive a 100% refund.

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